Commercial Terms of Service

1. Acceptance of Terms

These Commercial Terms of Service (“Terms”) govern access to and use of the MedCare healthcare credentialing software platform (“Service”), operated by ASHADON HEALTHCARE SYSTEMS (“Company”, “we”, “us”). By registering an account, integrating provider NPIs, or submitting credentialing documents, the purchasing clinic, practice group, or individual healthcare practitioner (“Customer”, “you”) agrees to be bound by these Terms.

2. Scope of Service & Primary Source Verification

MedCare provides an autonomous software-as-a-service platform designed to streamline practitioner credentialing, license renewal tracking, automated expiration notifications, and federal exclusion verification (including HHS-OIG LEIE screening).

While MedCare retrieves real-time data from official federal repositories (e.g. CMS NPPES and HHS-OIG), final credentialing determinations, privileging authorizations, and payer enrollment approvals remain under the ultimate authority of Customer’s credentialing committee or authorized governing body.

3. Human-in-the-Loop & State Board Filings

MedCare prepares official 12-field state medical board renewal packets and dry-run payloads based on verified facts and provider-supplied documentation. The final review, electronic signature, and payment of statutory state licensing fees remain under direct human supervision. MedCare does not impose markups on official state board licensing fees.

4. Data Privacy, Encryption & Security

All customer credentialing records, provider files, and personal identifying information are stored using AES-256 encryption at rest and transmitted via TLS 1.3 encryption in transit, compliant with HIPAA Security Rule 45 CFR § 164.312.